Jobs for Service Desk Lead

Technical Dispatcher - Service Desk

Job Description Job Description Job Description The Technical Dispatcher is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource. Basic Functions • Intermediate Client Server, Cloud (Azure, O365, AWS, GCS), Networking and Desktop Support • Act as the single point of contact to the customer for all types of service requests • Coordination of all support groups to ensure maximum utilization of billable resources • Pre-process service requests as they arrive through email, phone or portal • Schedule internal and field resources on the AutoTask Dispatch Calendar • Monitor resource schedules to ensure prompt time entry on service requests • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages Additional Duties & Responsibilities • Improve customer service, perception and satisfaction • Fast turnaround of customer requests • Ability to work in a tam and communicate effectively • Improve usage and increase productivity of support resources • Escalate service requests that cannot be scheduled within agreed service levels • Report the utilization of Support resources and successful completion of service request to the Director of Operations • Work with clients requests such as password resets, account creations / terminations and • Responsible for entering time and expenses in AutoTask as they occur • Understand processes by completing assigned training materials and blueprints • Enter all work as service tickets in AutoTask Education & Experience • BA/BS, preferably in computer science or a related field • Basic Office 365 and/or Azure Certification preferred • 2-4 years of IT Customer Service experience in a Managed Services Provider (MSP) environment Knowledge, Skills, & Abilities Required • Complete basic IT troubleshooting • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. • Ability to multi-task and adapt to changes quickly. • Technical awareness: ability to match resources to technical issues appropriately. • Service awareness of all organization’s key services for which support is being provided. • Understanding of support tools, techniques, and how technology is used to provide services. • Self-motivated with the ability to work in a fast-moving environment

Dynamic Environment

Food Service Worker Lead

Aramark Columbus, GA

**Job Description** As a Food Service Worker, you?ll assist with food prep, portioning meals, and serving our loyal customers. With guidance from your manager, you?ll learn on the job and make great connections with the people we serve. We?re looking for team players who are organized, focused, accountable, and above all, bring a positive attitude every day. The sky is the limit for what you?ll go on to achieve next! Ignite your passion, pursue what matters. **Job Responsibilities** + Lead all aspects of and assist in preparation of food items for the day and dating products. + Coordinate and assist in setting up and breaking down stations designated by the manager. + Cook and otherwise prepare foods according to recipes and directions. + Responsible for use of accurate portions when preparing and serving items on the line. + Maintain daily temperature logs + Responsible for taking samples of all food items on the line prior to serving the customers. + Alert management and pull food items that do not meet quality expectations. + Complete opening and closing station checklists + Greet customers as they approach and leave the serving line + Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile. + Coordinate and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and meat blocks) + Ensures that all work areas and serving utensils are cleaned and sanitized + Responsible for accurate disposal of waste from the service line + Transfers supplies and equipment between storage and work areas by hand or by cart. + Assist with daily safety observations and report safety hazards discovered in the location to management immediately + Cross-train in areas as the need arises + Able to work in concessions, catering, and special events required by your manager + Perform task as requested by your manager on a weekly, bi-weekly, or monthly basis + Completion of any task requested by a supervisor or member of the Aramark management team. + Lead all aspects of and advise the employees working on the line to?ensure timely and effective service of the customers. Request support from utility workers?for sanitation issues of the line as needed. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. **Qualifications** + Great customer service and interpersonal skills + Strong Leadership and supervisory skills + Ability to work in a team environment + Serve Safe Certification + Ability to follow detailed written and verbal instructions + Food Service Experience preferred + Requires frequent lifting/transporting hot food items + Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at risk conditions This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). **Education** **About Aramark** **Our Mission** Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. **About Aramark** The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Best Match

Service Desk Coordinator

Paul Mitchell Schools Columbus, OH

Job Description Job Description Paul Mitchell The School Columbus is seeking a qualified Service Desk Coordinator to join our family! Our uniquely wonderful learning environment attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as Charitable fundraising, monthly team training, student clubs and activities, fashion shows, photo shoots, a variety of special events and much more. Service Desk Coordinator Role The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom. What We Are Looking For The ideal candidate will have successful previous sales experience, as well as experience with guest service. He or she must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales. Skills/Competencies Required: Experience in guest service Excellent organization, coaching, and communication skills Skills in supervision, teamwork, documentation, and return on investment Solid work history with verifiable references Passion for the beauty industry Honesty and professionalism Previous cash management and balancing cash drawers Inventory control and product management experience Experience in handling phone systems Paul Mitchell The School Columbus is an equal opportunity employer. NOTICE OF NON-DISCRIMINATION Paul Mitchell The School Columbus ("School") does not discriminate on the basis of protected class status, including sex and prohibits sex discrimination in any education program or activity that it operates as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to the School's Title IX Coordinator, the U.S. Department of Civil Rights, or both. The School's Title IX Coordinator is: Tammy Marinis 3000 Morse Rd, Columbus, OH 43231 614.478.0922 / [email protected] The School's Protected Class Non-Discrimination Policy and Grievance Procedures can be located here: https://paul-mitchell-schools-website- lightsail.s3.amazonaws.com/uploads/sites/171/Columbus -Protected-Class-Non-Discrimination-Policy-and-Procedures-090523sl.pdf To Report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX, please contact the Title IX Coordinator through one of the above methods (telephone, email, or in person at their office). Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act The School's Campus Crime and Security Report (also known as the Annual Security Report), includes information like the three previous years of crime statistics; certain safety and security policies; and how the School provides timely warnings about Clery crimes that pose an immediate threat to students and employees. It is available at https://paul-mitchell-schools-website- lightsail.s3.amazonaws.com/uploads/sites/171/Columbus -Campus-Safety-and-Security-Policy-09-24.pdf A paper copy is available upon request. Job Posted by ApplicantPro

Customer Service Lead Associate, Open 1/22/2025

Dawson Columbus, OH

Job Description Job Description Customer Service Representative Lead Associate This is not a call center position. This company is located in the north end, wonderful team environment and a very nice atmosphere. You will assist business customers acting as a liaison, providing products and service information, handle telephone and email communication related to customer inquiries, pricing, and order processing. Oversee and assist several other CSR Associates. Use your strong communication skills to engage, with customers enthusiastically, Manage order processing information using both Word and Excel. They are looking for someone who can communicate professionally, effectively with customers answering questions that customers and prospective customers may have. A couple of years experience in a CSR role is needed. The company has a full package of benefits that will include Medical, Dental, Vision, and Life Insurance plus a 401K and tuition assistance. For immediate consideration please send your resume to [email protected] Company Description Why should I use a service like Dawson? We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own. Why is this job posted by Dawson and not the company where I’ll work? Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own. About Dawson Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com. Company Description Why should I use a service like Dawson?\r\nWe have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.\r\n\r\nWhy is this job posted by Dawson and not the company where I’ll work?\r\nTop employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.\r\n\r\nAbout Dawson\r\nDawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.

SERVICE DESK ASSOCIATE

Von Maur Columbus, OH

As a Service Desk Associate , you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services. WHAT YOU'LL DO: Own the customer experience - greet people sincerely, be friendly and thank every customer Answer a multi-line telephone - assist customers or direct them to the appropriate area Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions Prepare, box, and wrap customer purchases and online orders for shipment Calculate service desk and store cash work - prepare bank deposits Maintain a clean and organized department Be available to work day, evening, and weekend shifts WHAT YOU CAN EXPECT: We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan No extended holiday hours Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.

FCCS - Service Desk 1/ SD1

Abacus Columbus, OH

Engagement Type : Contract Short Description : Service Desk 1 (SD1) Complete Description : ctive CompTIA A+ certification, relevant industry experience and local to Columbus, OH is required. Franklin County Children Services (FCCS) seeks a Service Desk agent with an active CompTIA A+ certification. These agents ideally have IT Level 2 and Level 3 support experience. Consultant Service Desk team is on-call as they run a 24x7x365 public facing call center. Consultants are primarily onsite and some may be on a work from home rotation. Shifts are pre-planned in advance. This position is located off W. Mound St. in Columbus, OH. Consultants need basic IT fundamental knowledge as well as different pillars such as Security, Network, Application and Active Directory. They need to understand the Seven Layers of OSI and ID the component of failure to articulate when escalation is needed. EQUIPMENT USED: telephone calculator printer fax machine switches/routers/firewalls, computer copying machine automobile/cargo vehicle server/SAN MINIMUM QUALIFICATIONS/EDUCATION /TRAINING REQUIRED: Education: Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience. AND Experience: Minimum 18 months combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 months related work experience. UNUSUAL WORKING CONDITIONS: bility to transport/lift up to 50 lbs. PREFERRED: Two yrs. PC based applications with all standard office productivity tools, network print management exp. Experience in any combinations of the following: Service Now, Remedy, Altiris, Help Desk Authority. A knowledge of basic IT Identity management and IT security processes, configuring upgrading or installing ERP client based application components (examples include AX, .NET, DocuSign, and other Microsoft products). Strong communication skills both verbal and written. TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT: Technical troubleshooting annual certifications (examples include CompTIA, A+ Network + and Security+, ITIL foundations, Kepner/Trego IS/ IS Not technical trouble shooting or other advanced certifications) PURPOSE: Employee installs and maintains desktop computer system and connectivity to the infrastructure, local and wide area networks throughout the agency; analyzes and troubleshoots the performance issues of the desktop; coordinates information between end-users and IT staff to maintain a fully functioning desktop; documents issues and processes to isolate a component of failure before escalating to a senior technician. The employee will help the agency achieve CFSR standards and help ensure service delivery that focuses on Safety, Permanency and Well-being for the families served by the agency. The employee is committed to practicing cultural competence by: working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages and appearances in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each. The employee will adhere to the agency's Guiding Principles by serving as a child welfare professional, valuing every child, honoring families, and valuing partnerships. JOB DUTIES: 75% Technical troubleshooting/resolution of calls/incidents and tickets as it pertains to networking and software problems; consults with users on possible solutions. Closes tickets/requests and updates other needing tracking mechanisms timely. Deploys and installs approved hardware/software. Completes computer imaging and reformatting hard drives. Provides strong customer service focused on clear communication and timely follow through. 20% Provides maintenance and documentation support to agency employee and associates; enters meta-data into repositories (such as Ticket system, MACI); troubleshooting of "Help Desk" support calls as it pertains to designated connectivity, hardware and software. Performs loading validation of software; executes unit or system test scripts; provides maintenance support for application software; develops, organizes, files, and maintains platform specific documentation. Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards; creates and/or modifies program modules; creates database diagrams; writes standard queries; writes test cases and/or scripts for unit and systems testing; verifies unit and system test results to ensure software is producing desired results. Participates in IT advanced training/certification, supervisory conferences and other department/agency meetings as needed. 5% Performs other related duties as assigned. DA Requirements: Equipment in use in Job Performance: Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder. dditional information- Help desk roles within FCCS require onsite via regular rotation and for any upward workload for a project or while onboarding new hire waves. They're generally onsite for a weeklong rotation (sometimes two weeks). They are onsite for 8 work hours each day from 7:30 AM - 6:00 PM depending on the assignments. Our help desk roles within Children Services (FCCS) require onsite via regular rotation and for any upward work load for a project or while onboarding new-hire waves. Generally are onsite for a week long rotation (sometime 2 weeks). They are onsite for 8 work hours each day from 7:30 am-6:00PM depending on the assignments. ll Helpdesk techs support deskside deliveries and swapping out equipment at locations within central the 270 beltway area. ll IT Consultants in a FTE role are added to the on-call rotation. The Help desk Full time barging in unit are not in the On-Call rotation. We run a 7x24x365 shop but most work is 1st shift with limited work during off-hours. Some project work will require planned time from 5pm -11pm. Required / Desired Skills Skill Required / Desired mount of Experience Combined work exp. in any combo of the following: computers &/or telecom, SW/HW, apps, support products, products or DBs for small scale systems, etc. Required 1.5 Years Related Service Desk work experience Required 1 Years Technical institute degree/certificate in Computer Science or Information Systems or equivalent work experience. Required CompTIA A+ certification Required Exceptional communication skills, both written and verbal Required Excellent active listening skills Required bility to clearly articulate messages to a variety of audiences Required Forward looking with an holistic and an empathetic approach Required PC based applications with all standard office productivity tools, network print management experience Highly desired 2 Years Experience in any combinations of the following: Service Now, Remedy, Altiris, Help Desk Authority Highly desired Basic IT ID management & IT security processes, configuring upgrading or installing ERP client based application components (AX, .NET, DocuSign, MSFT) Highly desired

Service Desk Analyst

Star Seven Six Columbus, OH

Star Seven Six is a company dedicated to innovation, star talent, and revolutionizing business and technology solutions. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Our ongoing client relationships and our proven experienced leadership speak to our long-term collaborative partnerships. This gives our associates the opportunity to work with a large, diverse group of high-profile clients across a variety of industries. Job Description: Responsibilities Be an active listener that employs an empathetic approach to answering in-bound client phone calls. Strong networking knowledge. Document calls with high detail in an enterprise level ticketing system (ServiceNow). Visit client sites to install and configure computer equipment when needed. Employ critical thinking to evaluate an issue and draw on experience to resolve complex problems. Speak to and understand client needs for computer/server configuration. React to monitoring alerts using our remote management tracking software. Diagnose and repair workstations, servers, networks, operating systems, printers, and applications. End User Mac support experience in troubleshooting hardware/software. Follow a procurement process for hardware to be delivered to clients. Create and maintain client environment documentation. Work under the direction of the Service Delivery Manager and Vice President. Work independently and with fellow team members to ensure completion of assigned tasks. Be a great communicator to fellow team members and clients. Effective written and verbal communication skills with the ability to express yourself professionally. Willingness to perform continuing education training and certifications when necessary. Monitoring and management of Sedgwick Technology Solutions hosted services. Requirements Proven ability to work within a team and assist fellow team members. Learn new technology and employ knowledge both rapidly and skillfully. Must be reliable with exceptional interpersonal and communication skills for our clients and team members. At least four years of experience supporting end user workstations in a domain environment. Must be proficient in Windows server/client infrastructures. Must be proficient in Mac OS troubleshooting and support. Experience troubleshooting VM environments. At least four years of experience handling more complex issues that require diagnostic thinking. Four years of experience supporting servers in a domain environment. Positive attitude and ability to multi-task/self-manage workload while adapting to changing priorities. Must be detail-oriented with the ability to follow shifting client requirements. Show ability to prioritize tasks based on Sedgwick Technology Solutions policies and procedures. Ability to learn and adapt to new and changing technologies. Ability to troubleshoot and react to constantly changing IT environments. Professionalism in the workplace and with our customers is of utmost importance. Valid driver’s license with reliable transportation and the willingness to travel to client locations within 60 miles for PC equipment troubleshooting or setups (Mileage Expenses are included). Desired Experience Microsoft Certifications (MCSA, MCITP, etc.). Experience with Exchange, Office 365, and SQL. Experience with server virtualization. Experience with firewall solutions. Experience with troubleshooting Citrix environments. Prior work history in a multi-client consulting environment. Experience with the ServiceNow ITSM platform. Thank you for considering Star Seven Six, Ltd. for your next career opportunity. S76 provides a wide variety of challenging opportunities, ensuring our associates work in highly sought-after environments and with the latest innovations in technology. We start our relationship with a conversation about your career goals and work hard to match you with the perfect opportunity. The world of IT is continuously changing, so we know the importance of keeping your skills sharp. Our culture supports continued growth through sponsorship of events, training, certifications and other online or structured learning opportunities. We’ll help you stay ahead of the curve. In addition, we provide a comprehensive benefits package including medical, dental, optical, 401k, etc. Star Seven Six, Ltd. | Strategically Led Technology Solutions S76 is committed to providing career opportunity and growth to all associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability. #J-18808-Ljbffr

Service Desk Engineer

Manifest Solutions Columbus, OH

Job Description Manifest Solutions is currently seeking a Service Desk Engineer for a hybrid position in Columbus, OH. Responsibilities 3 years of experience in IT support Customer Service PC Hardware support Trellix Endpoint Protection Jira Service Management Confluence ServiceNow Active Directory User management Intune Admin Center SharePoint admin Office 365 Windows 11 Company Description Manifest offers competitive compensation with flexible employment status, comprehensive insurance package, company paid holidays, vacation, and sick time, referral bonuses and a flexible schedule in a family atmosphere. For over 25 years, Manifest Solutions has been providing intelligent and value-added IT solutions for our clients. #J-18808-Ljbffr

Quick Apply

IT Service Desk Support

U.S. Urology Partners Columbus, OH

About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This position works closely with the Field Support team by managing escalations, troubleshooting advanced issues, and maintaining seamless IT operations. While the role is primarily remote, occasional on-site visits may be required to address specific technical needs or assist with hands-on tasks at company locations. Because of the potential for occasional on-site support, candidates must reside within normal commuting distance of our offices in either Central Ohio, Central New York, or the Indianapolis Metro area. The IT Service Desk Support handles a variety of technical tasks, including software installations, system diagnostics, and resolving connectivity issues, while working collaboratively with the IT team to improve service delivery. This role requires excellent problem-solving skills, a strong customer service focus, and the ability to manage multiple tasks effectively in a fast-paced environment. What You’ll Be Doing Respond to requests for technical assistance via phone, chat, or email. Diagnose and resolve technical issues remotely, escalating to the Field Support or other IT teams as needed. Collaborate with the Field Support team to address escalated issues and ensure seamless handoffs for on-site troubleshooting. Provide occasional on-site support for tasks requiring additional physical presence. Document all customer interactions and resolutions in the ticketing system with accuracy and clarity. Provide proactive communication and updates to associates regarding the status of their requests. Manage IT assets and ensure proper deployment of software and updates across remote systems. Identify trends in support issues and recommend long-term solutions and system enhancements. Maintain and update the knowledge base by creating clear, concise documentation for common issues and solutions. Follow ITIL best practices and contribute to improving remote support processes. Support IT service continuity by participating in business continuity planning and testing. What We Expect from You Technical Proficiency: Strong knowledge of Windows operating systems, Office 365, Azure AD, On-Prem Active Directory, and Windows 10/11. Proficiency with IT Service Management tools and ticketing systems. Experience in remote troubleshooting of hardware, software, and network issues. Communication & Collaboration: Excellent written and verbal communication skills. Ability to work collaboratively with the Field Support team and other IT teams in a customer-focused environment. Customer Focus: Dedication to providing excellent customer service with empathy and professionalism. Strong ability to translate technical information into easy-to-understand language for non-technical users. Problem-Solving Ability: Strong analytical and reasoning skills to diagnose and resolve complex technical problems remotely. Ability to recognize recurring issues and propose enhancements to improve system performance and end-user experience. Physical Demands Primarily remote role requiring prolonged periods of sitting and manual dexterity to operate a computer and other devices. Ability to occasionally lift and transport IT equipment during on-site visits. Work Environment Primarily remote, with access to collaboration tools and virtual meetings to coordinate with IT teams. Occasionally on-site at company locations in Upstate New York for specific technical needs or additional hands-on support. Team-oriented environment focused on delivering exceptional service to associates. Fast-paced setting requiring adaptability, quick decision-making, and excellent time management. Other Duties This job description is not exhaustive and may be subject to change as business needs evolve. The role may require additional duties to ensure efficient and effective support of IT operations. Join our team as an IT Service Desk Support and play a pivotal role in delivering exceptional remote IT support while occasionally providing hands-on assistance to ensure seamless operations. Apply today to be part of a dynamic and collaborative IT environment! Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule: Monday to Friday Experience: IT support: 1 year (Required) Work Location: Hybrid remote in Columbus, OH 43230 #J-18808-Ljbffr

Front Desk Sales & Customer Service Associate

Massage Envy Franchising, LLC Columbus, OH

Front Desk Sales & Customer Service Associate Where Better Careers Begin! Massage Envy Grandview Yard 775 Yard St. Suite 185 Grandview, OH 43212 Do you have a passion for helping others? At the Massage Envy Grandview Yard franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Compensation & Benefits: Competitive base pay of $15/hour plus bonuses on membership sales Employer-paid telehealth and dental/vision at a small cost Matching 401(k) up to 4% Paid time off for full time employees after a year Paid sick time for full time employees Paid major holidays for full time employees pending schedule Employee referral bonus program Employee Assistance Program A flexible schedule for a better work/life balance, this does include nights and weekends In-depth product and service training A free massage, skincare or stretch service each month 30% off all products Qualified Candidates: Have a high school diploma (or equivalent) and previous retail or sales experience (preferred) Are critical thinkers with excellent math and computer skills and the ability to multitask Have great people skills and can establish positive relationships with guests Are supporters of total body care with a general knowledge of massage and skin care services Day-to-Day Responsibilities: Provide outstanding customer service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions Help grow and retain a client base both in-person and through phone/email outreach Culture & Support: Trained leadership that is invested in YOUR success Award programs (like Sales Associate of the Year) A caring community that strives to celebrate individuality and share knowledge If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you! #J-18808-Ljbffr

Front Desk Sales & Customer Service Associate

Massage Envy Franchising, LLC Columbus, OH

Front Desk Sales & Customer Service Associate Where Better Careers Begin! Massage Envy Grandview Yard 775 Yard St. Suite 185 Grandview, OH 43212 Do you have a passion for helping others? At the Massage Envy Grandview Yard franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. Compensation and Benefits: Competitive base pay of $14/ hour plus bonuses Employer-paid telehealth and dental/vision for a small cost Matching 401(k) up to 4% Paid time off for full-time employees Employee referral bonus program Employee Assistance Program A flexible schedule for a better work/life balance, including nights and weekends In-depth product and service training A free massage, skincare, or stretch service each month 30% off all products Qualified Candidates: Have a high school diploma (or equivalent) and previous retail or sales experience (preferred) Are critical thinkers with excellent math and computer skills and the ability to multitask Have great people skills and can establish positive relationships with guests Are supporters of total body care with a general knowledge of massage and skin care services Day-to-Day Responsibilities: Provide outstanding customer service and help everyone feel valued and understood Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions Help grow and retain a client base both in-person and through phone/email outreach Culture & Support: Trained leadership that is invested in YOUR success Award programs (like Sales Associate of the Year) A caring community that strives to celebrate individuality and share knowledge If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you! *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location. #J-18808-Ljbffr

Team Lead, Service Delivery

TTEC Columbus, OH

TTEC Team Lead, Service Delivery in Columbus, Ohio Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working remote in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll Do: Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects. Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed. Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes. Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy. What You Bring to the Role: Associate degree, technical school, or equivalent work experience. Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others. Utilize time management skills and manage priority tasks. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. Customer-focused mindset. Comfortable with computer systems. What You Can Expect: Supportive of your career and professional development. An inclusive culture and community-minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Ask us about our paid time off (PTO) and wellness and healthcare benefits. A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). The anticipated range is $17-19/hr. Actual compensation offered to a candidate may vary based on geographic location, work experience, education, and/or skill levels. About TTEC: Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #J-18808-Ljbffr

Specialty Service Line Lead

CenterWell Columbus, OH

CenterWell Specialty Service Line Lead Columbus, Ohio Apply Now Become a part of our caring community and help us put health first The Service Line Lead, Clinical Strategy and Practice Lead builds strategies for development, engagement, best clinical practices and processes for clinical community within the enterprise. The Clinical Strategy and Practice Lead works on problems of diverse scope and complexity ranging from moderate to substantial. Key Responsibilities Strategic Leadership Develop and execute the strategic plan for the assigned service lines, in alignment with the organization’s overall mission and goals. Collaborate with senior leadership to identify opportunities for growth, service expansion, and market positioning. Lead long-term planning initiatives. Regularly report on service line performance to senior leadership, making recommendations for improvement as needed. Monitor industry trends and regulatory changes, adapting strategies accordingly. Operational Oversight Oversee day-to-day operations of the service lines, ensuring efficient workflows, optimal resource utilization, and compliance with regulatory standards. Implement process improvement initiatives to enhance patient care, increase efficiency, and reduce costs. Ensure clinical services are delivered in a timely, safe, and high-quality manner by collaborating with physicians, clinical staff, and support teams across all pertinent markets. Drive cost-saving initiatives without compromising patient care and identify new cost savings (VBC) or revenue-generating opportunities. Work with contracting teams to negotiate Value Based Care agreements and physician compensation. Engage with physicians, clinicians, and support staff to foster a culture of collaboration, high performance, and accountability. Partner with Market Leaders to oversee physician recruitment, retention, and performance management for the service lines. Ensure alignment between physician compensation models and performance metrics such as quality, productivity, and patient satisfaction. Quality & Performance Improvement Set and monitor quality, safety, and performance goals in collaboration with clinical leadership. Ensure the implementation of evidence-based best practices, clinical protocols/pathways, and regulatory compliance initiatives. Measure patient satisfaction and outcomes, addressing issues as they arise and identifying areas for improvement. Growth & Market Positioning Identify and implement strategies to engage patients, expand services, and enhance the reputation of the service lines in the market. Develop and maintain relationships with key stakeholders, including payers, healthcare providers, and community organizations. Lead marketing and outreach initiatives to promote the service lines and increase patient referrals. Education Master’s degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field. Experience 7+ years of progressive leadership experience in healthcare, with at least 5 years in a physician group or multi-site healthcare setting. Proven track record of successfully managing multiple clinical service lines and driving performance improvements. Experience with physician alignment, clinical integration, and navigating value-based care environments. Skills Excellent leadership and team-building skills, with the ability to influence and manage change. In-depth knowledge of healthcare regulations, industry trends, and clinical operations. Exceptional communication and interpersonal skills, with the ability to collaborate with diverse stakeholders. Strategic Thinking: Ability to develop long-term plans and anticipate industry trends. Operational Excellence: Commitment to continuous improvement and efficiency. Relationship Building: Expertise in fostering relationships with physicians, Market Leaders, staff, and external stakeholders. Results Orientation: Proven ability to drive measurable outcomes in terms of growth, quality, and financial performance. Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr

Food Service Worker Lead - Columbus State Univ.

Aramark Corporation Columbus, GA

Job Description As a Food Service Worker, you’ll assist with food prep, portioning meals, and serving our loyal customers. With guidance from your manager, you’ll learn on the job and make great connections with the people we serve. We’re looking for team players who are organized, focused, accountable, and above all, bring a positive attitude every day. The sky is the limit for what you’ll go on to achieve next! Ignite your passion, pursue what matters. Job Responsibilities Lead all aspects of and assist in preparation of food items for the day and dating products. Coordinate and assist in setting up and breaking down stations designated by the manager. Cook and otherwise prepare foods according to recipes and directions. Responsible for use of accurate portions when preparing and serving items on the line. Maintain daily temperature logs. Responsible for taking samples of all food items on the line prior to serving the customers. Alert management and pull food items that do not meet quality expectations. Complete opening and closing station checklists. Greet customers as they approach and leave the serving line. Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile. Coordinate and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and meat blocks). Ensure that all work areas and serving utensils are cleaned and sanitized. Responsible for accurate disposal of waste from the service line. Transfer supplies and equipment between storage and work areas by hand or by cart. Assist with daily safety observations and report safety hazards discovered in the location to management immediately. Cross-train in areas as the need arises. Able to work in concessions, catering, and special events required by your manager. Perform tasks as requested by your manager on a weekly, bi-weekly, or monthly basis. Completion of any task requested by a supervisor or member of the Aramark management team. Lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customers. Request support from utility workers for sanitation issues of the line as needed. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Great customer service and interpersonal skills. Strong leadership and supervisory skills. Ability to work in a team environment. Serve Safe Certification. Ability to follow detailed written and verbal instructions. Food service experience preferred. Requires frequent lifting/transporting hot food items. Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at-risk conditions. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter . #J-18808-Ljbffr

Food Service Worker Lead - Columbus State Univ.

Aramark Columbus, GA

Requisition #: 549609 Location: Columbus, GA, US, 31907 Job Description As a Food Service Worker, you’ll assist with food prep, portioning meals, and serving our loyal customers. With guidance from your manager, you’ll learn on the job and make great connections with the people we serve. We’re looking for team players who are organized, focused, accountable, and above all, bring a positive attitude every day. The sky is the limit for what you’ll go on to achieve next! Ignite your passion, pursue what matters. Job Responsibilities Lead all aspects of and assist in preparation of food items for the day and dating products. Coordinate and assist in setting up and breaking down stations designated by the manager. Cook and otherwise prepare foods according to recipes and directions. Responsible for use of accurate portions when preparing and serving items on the line. Maintain daily temperature logs. Responsible for taking samples of all food items on the line prior to serving the customers. Alert management and pull food items that do not meet quality expectations. Complete opening and closing station checklists. Greet customers as they approach and leave the serving line. Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile. Coordinate and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and meat blocks). Ensures that all work areas and serving utensils are cleaned and sanitized. Responsible for accurate disposal of waste from the service line. Transfers supplies and equipment between storage and work areas by hand or by cart. Assist with daily safety observations and report safety hazards discovered in the location to management immediately. Cross-train in areas as the need arises. Able to work in concessions, catering, and special events required by your manager. Perform tasks as requested by your manager on a weekly, bi-weekly, or monthly basis. Completion of any task requested by a supervisor or member of the Aramark management team. Lead all aspects of and advise the employees working on the line to ensure timely and effective service of the customers. Request support from utility workers for sanitation issues of the line as needed. Qualifications Great customer service and interpersonal skills. Strong leadership and supervisory skills. Ability to work in a team environment. Serve Safe Certification. Ability to follow detailed written and verbal instructions. Food Service Experience preferred. Requires frequent lifting/transporting hot food items. Ability to work inside kitchen area, interact with heated equipment, steam, loud noise, chemicals and other at-risk conditions. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. #J-18808-Ljbffr

Lead BAS/HVAC Controls Service Technician - Relocation to Tampa with Assistance!

Jobot Columbus, GA

Lead BAS/HVAC Controls Service Technician - Relocation to Tampa with Assistance! This role requires relocation to Tampa, FL with assistance. We are a leading BAS/BMS Controls provider whose expertise in building controls and energy services has been recognized nationally. Our approach tailors solutions utilizing diverse technologies to enhance the building performance of our customers across multiple industries. As a lead-level service systems specialist/technician on our service team, you will be responsible for conducting preventive maintenance, repairs, installations, and commissioning of systems with minimal supervision, ensuring proper functioning and performance. Tasks include point-to-point checkouts, troubleshooting HVAC mechanical, electrical, and control issues, and completing required project documentation. Career growth opportunities into Service Management and/or programming roles. Why join us? Competitive Pay DOE ($90,000 - $120,000 annually) Comprehensive Benefits Package Company vehicle (and mileage stipend) + laptop + phone 401k with a match Generous PTO More! Job Details MUST HAVE 3+ years of building automation (BAS/BMS) or commercial HVAC controls experience Willingness to be in the field locally at client sites roughly 80% of the time. Familiarity with one or more of the following BAS/BMS systems: Johnson Controls, Siemens, Schneider Electric, ALC, Delta Controls, Distech, Honeywell, or others. NICE TO HAVE Tridium Niagara Johnson Controls Metasys Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button. Seniority level Not Applicable Employment type Full-time Job function Research, Analyst, and Information Technology Industries Construction, Building Construction, and Architecture and Planning #J-18808-Ljbffr

Onbase Service Desk

United Software Group Columbus, OH

Role / Title: Onbase -Service Desk Location: 30 East Broad Street, Columbus, OH 43215, Candidate has to come first 30 days Onsite after that Remote allowed, Candidate must be located in commutable distance from Columbus OH Note: Interviews will be held on 3/11 at 30 East Broad Street, Columbus, OH 43215. This role involves providing updates on OnBase Status by attending various meetings. The candidate will learn and understand OnBase, assist the Executive Director, and independently make decisions involving the non-legal interpretation of policies and procedures. Responsibilities: Learn and guide Executive Director on high-level decisions regarding the OnBase Case Management System. Manage Executive Director's Calendar and occasionally speak on Director's behalf. Formulate independent decisions &/or judgments involving non-legal interpretation of policies & procedures. Maintain & update the regional office case processing database. Enter case file information into the database. Assist with routing cases & processing charges. Prepare & submit cases to Central Office for the Commissioner Agenda & the Confirmation Agenda. Perform various clerical functions (e.g., receptionist duties, answering telephones, responding to inquiries). Operate personal computer, photocopier machine, facsimile machine, & other general office equipment. Requirements: Ability to learn OnBase Case Management System. Knowledge of OnBase Software case management system or similar case management software is a plus

Service Desk Analyst

CAI Columbus, OH

Job ID Number R4681 Employment Type Full time Worksite Flexibility Remote Job Summary As a Service Desk Analyst, you will b responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. Job Description We are looking for a customer service-oriented Service Desk Analyst to provide Level 1 technical support to users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be full-time and remote . What You’ll Do Provide General IT end-user support including: Utilize excellent customer service skills and exceed customers’ expectations. Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems. Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how-to” questions. Properly escalate unresolved issues to the next level of support with strong supporting documentation Following documented processes to resolve customer issues. Ensure proper recording, categorization, documentation, and closure of all tickets. Analyze the impact and urgency of customer’s issues and prioritize appropriately. Recommend procedure modifications or improvements. Drive positive results in Customer Experience through timely responses and professional interaction. Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics. Preserve and grow your knowledge of Service Desk procedures, products, and services. May perform other job duties as directed by Team Lead or Service Delivery Leader What You’ll Need Required: 6-12 months’ experience in a Service Desk role and/or technical support role 6-12 months of customer service experience in a professional industry High School Diploma or GED Strong troubleshooting and documentation skills Excellent customer service skills Strong attention to detail and strong communication skills (both written and oral) Excellent work ethic Problem-solving skills Solution driven Preferred: Associate degree preferred in related field. Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111. Equal Employment Opportunity Policy Statement It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Service Desk Technican (SAP)

Allied Mineral Products Columbus, OH

Service Desk Technician (SAP) Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide and we are seeking a qualified Service Desk Technician (SAP) for our headquarters in Columbus, Ohio. The Service Desk Technician (SAP) is an entry level position that will allow the candidate the ability to gain experience and get involved with the SAP team at Allied. This position will work primarily with the SAP team providing daily support, identifying problems, and proposing solutions. This role will work with the other business analysts to gain a deeper knowledge and understanding of the SAP ERP system. The Service Desk Technician (SAP) will work as a liaison between the IT department and the assigned business units to analyze, communicate, and validate requirements for changes to business process and policies. Key Duties: Identify business process improvement opportunities. Productively working with and influencing the business area. Participate in future ERP Discover, Build, Test and Deploy activities. Map business processes. Identify and resolve issues. Maintain training documentation. Train users on proper usage of the ERP system. Testing activities for weekly SAP transports. Review issues/tickets for patterns and make recommendations on change to leadership. Stay current and up to date with all system information, changes, and updates. Qualifications: An associate or bachelor's degree in the field of business administration, computer science, or similar, or equivalent experience is preferred. A minimum of 0 - 2 year’s work experience is required. Basic knowledge of SAP and experience using the SAP system. Must have above average ability to communicate both in writing and orally. Must be self-motivated to work independently. Must be able to drive collaboration among different personalities and departments. Must be willing to work “unusual” hours when required. Must be dependable and punctual. Allied Mineral Products offers competitive wages, health, dental, STD, LTD, ESOP retirement plan and profit sharing. Passing a drug screen is required prior to starting work should an offer be made. Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

Cyber Security/Service Desk Specialist

John Glenn Columbus International Airport Columbus, OH

The Columbus Regional Airport Authority manages and operates passenger-focused John Glenn Columbus International Airport (CMH), cargo-focused Rickenbacker International Airport (LCK), and general aviation airport Bolton Field (TZR). We are a diverse group of committed and talented professionals who show up every day to take CRAA to new heights. Although our roles are as diverse as we are - from Custodial Services to Customer Service, from Accounting to Airport Police, from HVAC to Human Resources - we have one common goal: connect Ohio with the world. Our organization is in constant motion, moving people and cargo 365 days a year. With our core values of Accountability, Innovation and Respect guiding us, we each do our part to contribute to our organization, the aviation industry, local businesses, and the economy. We create experiences for passengers, we create opportunities for businesses, and we create economic growth for Columbus. Trust and respect are the foundation of our culture. We invite new ideas. We encourage innovation. We are inclusive and welcoming. We are empowered to enact positive change. Your "Take Off" will be successful by doing the following with excellence: Must be able to report in-person to the office daily. Completing phishing campaigns with the Cyber Security team Investigate and analyze potential security threats, such as phishing emails Assists the Cyber Security and Service Delivery teams with maintaining security measures Collaborate with the Security Operations Center, recording changes in the Jira Service Management ticketing system. Follow-up with Cyber Security and users on any changes made to a user's account Track any required VMP changes in Jira Service Management. Work with the Service Delivery team to complete the required changes Manage and maintain the password vault software. Follow up with users to increase their security awareness and score Complete SSO setup for all applications used by CRAA Complete all security certificate installations Helps to analyze and triage security alerts and incidents Conducts remote or in-person set-ups, desktop administration, and/or troubleshooting of incidents and coordinates incident resolutions between business partners, tenants, and external vendors. Troubleshoots and resolve M365 issues Completes patch management using SCCM Performs related work as required. Salary range for this position is $58,000.00 - $62,500.00. The offered salary is evaluated using internal equity, job knowledge, skills, experience, and other key factors. Your "Landing" will be smooth if you meet th e following requirements: A Bachelor's Degree in Cyber Security, Forensic Analyst Information Technology, or Computer Science, or a related field, or prior experience in related field. Minimum of two (2) years of experience with computer and software troubleshooting; Or equivalent education and years of experience Strong knowledge of security principles and threat hunting Familiarity with security incident response procedures and tools such as SIEM Experience with Active Directory, OS administration, M365 administration, configuration, and management, preferred Able to pass a pre-employment drug test, which includes testing for marijuana (medical marijuana cards are not acceptable) The Columbus Regional Airport Authority is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, age, national origin, veteran status, disability, and all other groups or classes protected by applicable federal, state or local laws. The Authority does not tolerate violence or drug use in the workplace.